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8 Email Etiquette Tips – How to Write Better Emails at Work | Pengetahuan tentang budaya

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8 Email Etiquette Tips - How to Write Better Emails at Work
8 Email Etiquette Tips – How to Write Better Emails at Work

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Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues.

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00:00 Why bother with email etiquette?
01:19 Include CTA in subject line
02:13 One email thread per topic
02:48 Manage recipients
03:27 Start with the main point
04:30 Summarize in your reply
05:10 Hyperlink whenever possible
05:38 Change default setting to “Reply” (not “Reply all”)
06:06 Change undo send options

In this HBR collaboration with YouTube creator Jeff Su ( you’ll learn how to better organize your communications and avoid a lot of rookie mistakes that can lead to embarrassment or worse.

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30 Comments

  1. For complex emails I have trained my teams in the past on this: every complex email that needs a clear outcome needs: WHAT needs to be done. WHO is responsible of doing it. WHY it needs to be done, for context or training for new starters. WHEN or deadlines and sometimes HOW the task needs to be done to meet expectations.

    Emails don’t need to be long, need to be clear.

    A very long email should be a memo.

  2. Adding context second is a game changer. I am always emailing clients feeling the need to add the info up front so they say yes to the ask. But it makes sense that they wouldn't care as much

  3. Tip 2 is my favourite, been using it since I started my first job. It keeps everything organised in my mail box and I can easily find previous mails. I recently talked to my team about it because they preferred sending multiple mails on a single topic.
    I also like tip 6 – hyperlinks, ever since I discovered CTRL+K, I bade goodbye to long links in my mails.
    Thank you for sharing Jeff, I didn’t know about tip 8 on Gmail.

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